Uptown Hoi An Hotel & Spa

Very clean, well kept hotel. Room is on the small side but didn't feel crowded. Comfortable mattress and pillows, not too hard. Two nightstands with bedside lamps. Two chairs and a small table (no desk). Closet and shelf space for luggage. Each room has its own Wi-Fi. Large bathroom. Lots of hooks on the back of the door, which was handy. Takes a while for the water to get hot but when it does it's as hot as you want (not on demand water heater). Very service oriented. Lona is wonderful. Friendly, professional, speaks excellent English. Sue is also very helpful, even offering us a boxed breakfast to go if our flight left early. They ask about your day and are attentive to your needs. Bellman was kind and helpful. Tasty buffet breakfast including egg/omelette station, 4 hot items that vary daily, and their locally made yogurt is fantastic. Their hot water for tea at breakfast has a special burner and is always bubbling, not half warm, which a tea drinker can really appreciate. Helpful staff in the breakfast room. Good location with anything you could need just steps away ( including an exceptional vegan restaurant). About a 10 minute walk down an interesting street to Old Town. A 10 min Grab ride to An Bang beach.

The staff were amazing , they even helped book our next flight because the site wouldn’t take our card so they booked it and we gave them cash . We had a lovely balcony and the rooftop pool was great for swimming and sunbathing . They had tyy 🩷free bikes which was great for cycling out of town to the peaceful paddy fields .

The staff here are amazing and helpful. Pool was very clean and not busy. We extended our stay multiple times so goes to show we liked it- ended up staying for 11 nights when we had initially only booked 3. It’s good because it’s out of the hustle and bustle but great if you love a stroll, only takes like 5-10 mins to be in the busyness of old town. Free bikes were so good for the beach and biking there was one of my favorite experiences in a month of being in vietnam. They also clean your room at anytime of day so you almost always come back to a clean room - my friend was sick a couple of days and we still had our room made up in the brief time she left the room.

A very family feel hotel. The girls at the front desk were always asking if we needed anything when we went to leave to go explore for the day. Could not fault them. The security guard at night was such a nice man, ran to help us with our bags when we arrived. The room ( junior suite ) was great, spacious and comfortable. It was around 10 minutes walk to the old town to see all the lanterns, was a great location. The breakfast was also very good. Highly recommend this if you’re in Hoi An to see the lanterns and explore the town. The pool and rooftop was good as well. Room were always cleaned l, thought I’d add that in as in previous hotels this seemed to be an issue.

Everything from booking to arrangement of transport, sightseeing to laundry. The staffs were always warm. helpful and friendly esp Sue. The hot shower pressure & consistent of hot temp was great. The unblocked view facing the bus terminal is good. Hotel is next to the main road but traffic noise was minimum when the balcony door was shut. We slept well. The balcony is a bonus to enjoy the street view from level 4. Location is just round the corner to old town, not too noisy yet walkable. Breakfast good for us. We had a good stay.